My Account

Can I manage multiple companies under my account?

You can manage multiple companies under a single account. But they will share the same database. All contacts and contacts/leads of different companies will be on the same list. Bu ...

Why do I have a negative balance?

Recently we have launched new version with new subscription packages. If you have a lifetime subscription, you won't be charged for any feature included with your subscription. Si ...

How to view my Service Usage?

💡 The service usage area provides you with information about the features included with your plan and the number of allocations you have for them. That will show in the Service Us ...

How to check my account balance details?

Subscriptions You can check your current subscription. You can check your account's current balance, and you can even add your card to purchase credits for your account. Check Su ...

How to check my subscription?

System Subscriptions You to check your current subscription. You can check your account’s current balance, and you can even add your card to purchase credits for your accoun ...

How to update credit card?

Steps to add/update the credit card info Please, navigate to the ‘My Account under your account icon Then, navigate the ‘Billing’ tab on the top bar Once t ...

How to reset my account data?

Steps to reset account data Navigate to account settings Please, click on the top-right account icon and select ‘My Account’ on the dropdown. Please, navigate to t ...

How can we create Roles & Permission?

Create different Access Keys for different types of users. When you want to give an Assistant, Web Designer, Developer, or Sales person different access to the system you will use ...

How to check Balance activity, purchase Plan, Upsells/ Add-ons, and Change Plan

First, you have to click on the My Account tab from the top right, And click on the Billing tab. Click on balance activity and check the complete detail of your account. ...

How to manually assign Blueprint to sub-account?

First, you have to click on the Database/Contacts. Select the sub-account from your database. On the Right side you will see the option Blueprint. Click the + butto ...

How to Check your or your team's user Activity?

Audit Log First, you have to click on the Settings tab from the left side, Click on the Audit log tab from your top address bar and filter out by the user, action, and types. You ...

How to Disabled or Edit System generated Emails?

First, you have to click on the white label tab from the left side, Click on the System Emails from your top address bar, If you want to Enable or Disable Email turn ON/OFF the not ...

How do Add manually the balance from the main account to the sub-account?

You have to click on the Contact/Database tab from the left side. Search for specific contact using Email or Phone Number. Click on the specific contact to where you want to add ...

Create an Access key for other users to give access to CRM?

Creating and sharing an Access Key will provide another user access to your CRM. Only share Access Keys with authorized individuals. Our Terms of Service, Acceptable Use Policy, ...

Where I can see all system Tags?

First, you have to click on the settings tab from the left side, Click on the Preference tab from your top address bar, and then click on the Tags. Here you see your all s ...

Reset passwords, Reset account data, and enable the MFA.

First, you need to click on my account and then click on security. > If you want to reset your password then click the reset password and set the password. > If you want to ...

Delegated Access Keys

Adding an Access Key to your existing account will expand your user's access. Access Keys grant you access to Sub-Accounts. Each Access Key is related to a Role which grants you sp ...

How to change language in Account?

You have to click on the English tab from the left side, You see the pop-up of languages then you need to select the language which you want. We support five different languages ...

How to change your screen mode?

At the bottom of the page, two options light and dark. here is the view of light mode. When you select Dark, here is the view of dark mode.

How to change the Email Address of the Account?

First, you have to click on the My Account from the right side, Click on the Profile detail from your top address bar, and then set your new email as per you want.

How to create a user as a team member?

Steps to create a user as a team member Create a role Please, navigate to the ‘Settings’ on the left menu bar. Once the page is opened, please click on the ‘Rol ...

How to add a Profile Picture to your Account?

Adding a Profile Picture You can Add a profile Picture to your Account to make it more personalized. Here is a how you do it with this Simple Step. Click the Logo on the Top Left ...

How to set up the billing configuration for the clients.

First, you have to click on the Payment tab from the left side, Click on the settings from your top address bar and then you see the billing configuration on your screen. Se ...

Which options should I choose to create a package under the white label?

Steps to create a package Create a package Please, follow this link to create a package under the white label subscription Create a package Package options You can create a pa ...

How do enable/disable access from your account for the administrator or Support team?

Click on my account, then click on the settings option. If you enable your access management then your main agency account is accessible to your administrator if you disable it, ...

How to download PWA app?

Steps to download PWA For Desktop Please, navigate to the login URL. You will see this icon to download the app for the desktop. For iPhone For Android Please, use the Chr ...

How to change the Role of existing Access Key?

Select the Sub-Account The access key is attached to every sub-account/User, you can find it in the Contact/Database section Changing the Role Select any of the new Role for t ...

How to Rename your Sub-Account/System?

Manage Systems Got to Sub-Accounts from the Settings and in the Manage Systems you can create and rename the existing Sub-Accounts and System Users. Update System Inside the U ...

How to Add Custom Menu Navigation Item?

First, you have to click on the white label tab from the left side, Click on the Navigation from your top address bar and then click on the + icon, ‘Create menu Navigation ...

How do I assign a Task to a User/Contact?

Assigning Task to a Contact In the contacts you need to open a contact to add the pipeline to. You can assign both task and opportunity from here. You can add a single task or mul ...

How to assign package manually?

Click on Contacts/Database as mentioned below Search for contact using contact email on which you would like to add package: You will see details related to this contact on rig ...

How to add white-label domain?

First, You have to click on the White label tab from the left side. Next click on the custom domain tab from the top right of your screen. Click on Add domain, and here is ...

How To Switch Between Accounts?

Switch Between Account First you have to navigate to the Contact/Database from the very left side. Then You have to select the account you want to switch into. When you select ...

Setup white-label branding for chat bubble?

How to show your brand logo on chat bubble for your sub-account? In order to show your brand logo on chat-bubble you need to follow below steps: Create Website Widget Visit t ...

How to view or change sub-account role?

Navigate to the ‘Database’ on the lef.t side menu. You will get the list of all contacts. Please, check the checkbox to select your sub-account which is already you ...

How to add service to your package for Customers?

First, you have to click on the Payments tab from the left side, Click on the Products from your top address bar, and then click on the Add Product button. Product window ...

How to remove unused Tag/s from the system?

Steps to remove unused Tags Please, navigate to the ‘Settings’ on the left menu bar. Once the setting page is opened, please, click on the ‘Preferences’ ...

How to upgrade my subscription or add Upsell/Add-ONs?

Steps to upgrade current subscription Please, navigate to the ‘My Account’ Once the page is loaded, please click on the ‘Billing’ menu on the top menu b ...

How to create products/subscriptions?

💡 An e-commerce product listing is any product available to purchase electronically online. Most product listings in a retail e-commerce environment are either Business to Consume ...

How to change account Currency and Country?

First, you need to click on User icon from the right bar menu then click on the my Account option. Select setting option. Now change account currency/ Country.

How to set a logo for sub-accounts

Click the White label tab from the side Nav Bar. Select the Branding tab at the top of the screen, you have the different white label settings such as the Company Name, Email and ...

How to assign role to package?

Select white label option then go to Package, create package here. Go to Advance setting and assign role to Package. Click Save and you are done.

How to Add/Update the Credit Card info?

Steps to add/update the credit card info Please, navigate to the ‘My Account’ under your account icon Then, navigate the ‘Billing’ tab on the top bar ...

How to add Blueprint in packages.

Click on the white label tab from the left side, Click on the Package from your top address bar and then click on the + button. When you click on + then you see the list o ...

Data Visibility: How do you Restrict or Visible your main Account data into Sub-user and Sub-account?

First, you have to click on the Settings tab from the left side, Click on the Roles from your top address bar and then click on the specific Role which you want to edit. Click on ...

White-Label Packages Services and details

What is Plan Change: This is Plan Change. Means you are creating a package for plan change which customer can use to change their plans. What is Upsell/Add-On: This is a Upse ...

How to check price list of services?

Choose profile icon from here, select my account. Select billing option, check price list from here.

How to copy and paste items between two accounts?

First, you need to click on Automations from the left bar menu then click on the flows option. Now select flow you want to copy and right click on it and select copy. This will ...

How to add markup in SMS, Phone and Emails?

First, you need to click on White label from the left bar menu then click on Package. Now select Email/SMS/Phone number and click on edit button. From here you can add markup a ...