FAQs

When participants of a campaign upload their videos, where do these videos go?

Where are these videos stored? Submitted videos are now hosted on our server.

Are the pixel codes based on actions (clicks, sales, etc)?

Does the system separate them by campaign? Correct. Pixels are based on actions and the system knows how to separate.

Upload button in my campaign is not showing

Customize your campaign settings so it will show the Upload button. Please check your 'Deadline to Submit Entry' in Campaigns > Edit Campaign > Contest Options, and make sur ...

How to Remove the 'Record a Video' button in Video Campaigns

Customize the video submission buttons in video campaigns. You need to add the following to the CSS field in the ADVANCED SETTINGS tab in the Design Editor to remove the 'Rec ...

How to Customize Your Sticky Tab Widgets

Change the color and fonts of your sticky tab widgets. These are the little tabs that appear on the side of your website that slide out when they are clicked.

How to Customize Open Graph Tags and Favicons for Campaigns

Customize the favicon and OG tags of your campaign. The favicon is the small image that appears next to the page name at the top of your browser. You now have a Favicon folde ...

How to Customize the YouTube Information in Your UGC Videos

Running a video campaign? Here's how to customize the Youtube information using our software. You can now customize the video Title, Description & Keywords that we ...

How to add a logo to a campaign

Need to customize the logo of a campaign template? Here's what to do.

How publishing a video to Instagram using the mobile app works

This is how your video is published in Instagram using our software. If you publish a video to Instagram through our mobile app, it will upload the video to YouTube ...

How do I set-up my own autoresponder?

Follow the instructions below to customize the autoresponder of a campaign. Go to Campaigns Editor > Settings. From there, find Email Notifications. Choose the emai ...

How to change the size of my contest page so it's not very narrow?

When I embed it on my web page using the embed code it defaults to that! You need to go to Campaigns Editor > Design > EDIT WIDGET in the left navigation panel, then se ...

How to remove the caption entry in a photo contest?

Or edit them after they are submitted? To remove the caption entry on the Photo Contest template, you will have to use a custom CSS that will hide the text from the form. I'm ...

How is "revenue" in reports measured?

When I use the pixel codes in my E-commerce store, how would it know any of my sales? Place the 'Sale' pixel on the Thank You order confirmation page of your E-comm ...

Is there a way to remove "Published by ......" text in my posts?

Do you see the "Published by .." text when you post through our software? Here's what you need to know. If you're referring to the 3rd party API attribution, social networks ...

Can you show me examples of video contest/gallery campaigns?

Here are a few sample campaigns with video entries. Funniest Kids Video Contest Recommend Us Video Testimonials Design Service Testimonials Testimonials

How to customize the email autoresponder that are sent to participants

This is how you can customize the autoresponder messages that are sent to your campaign entrants.

I keep receiving the message "Please select button image."

I don't see anywhere that requires me to select a button image when designing the graphic. I'm unable to save the page or continue. Here's what to do:

How many pixel codes can I use?

How many pixels can you generate using the software and use in your campaigns? A maximum of 6 custom pixel codes can be generated, 6 custom plus the existing 1 sale and 1 lea ...

How to change or remove embedded videos and images in campaign templates

Learn how you can customize campaign templates.

How to Type Emojis on Your Mac or PC and Use it on Your Posts

Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using. How to Use Emojis on ...

How to record from a webcam on a Testimonial Campaign

The option to record a testimonial from webcam is NOT available on the Testimonial Campaign page. How can I add it? About recording videos from your desktop in Testimonial/Video ...

How to create a pixel code and paste it on a page for tracking

Learn how you can track your campaigns using the pixel code from the software.

I press "Publish Now" button, NOTHING happens.

Is the Publish dashboard unresponsive? You may need to refresh your system. Can you please log out, close that tab, create a new tab and log back in?

What are autoresponder emails?

Learn more about the autoresponder emails. The autoresponder emails are notification emails that you can set for every action that happens during your campaign, for example, ...

I just published a social post, but Verification Report shows "Verification Failed"

Do this step if your Verification Report status shows "Failed." In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Open as Co ...

Upload button in my campaign is not showing

Customize your campaign settings so it will show the Upload button. Please check your 'Deadline to Submit Entry' in Campaigns > Edit Campaign > Contest Options, ...

I just published a social post, but I can't find it. Where can I find it?

Find published messages. In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Verification Details. If it published successful ...

How to Setup Custom Tracking Events for Social Media Posts

Set up custom tracking events for social media posts.

Unable to log-in to the mobile app

I am unable to log-in to the mobile app, but able to log-in to the web app Here are some tips to be able to login to the mobile app:- Be sure you're using the mai ...

How to turn off the url shortener

We use http://rfr.bz as our link shortener. If you don't want to use it, follow the steps below. Warning: We don't recommend turning off our url shortener. If you turn off t ...

Our Youtube Channel

Subscribe to our Youtube channel and be the first one to be notified when we upload a new video that will surely help your SMM and campaigns.

Troubleshoot Facebook Permission Error

Does your Verification Report show a permission error for your Facebook post? If so, read through the articles below and find out how you can provide access to your Facebook Pages. ...

Facebook not posting

Follow the steps below to link all your Facebook Pages and Groups and, Instagram accounts to the software. How to authenticate / re-authenticate It sounds like somehow we didn& ...

How to Whitelist this Software in Avast Antivirus

Are you using Avast antivirus and having strange issues with the user interface and functionality? This is how you can make sure that this software still works properly. ...

Getting Started Guide

Learn more about the software, how to navigate through its features and achieve your business goals. Great to see you here! Get started with your account through these training ...

Where to find your Verification Report

Verify the status of your social posts by checking the Verification Report. Follow the video below to find your Verification Report. A Verification Report looks like this: ...