Voip and Phone

What is a VoIP number?

A VoIP (Voice over Internet Protocol) phone number is the number assigned to you when you sign up for a VoIP service. It’s basically the string of digits you enter on a dial ...

Connect your phone number to a Call Flow

Steps to associate a call flow with a phone number Open the phone numbers section Please navigate the phone number section by clicking on the ‘Phone’ on the left-side ...

How to Transfer a call to External Number & Setup Call Whisper?

What is Call Whisper? Call Whisper **involves playing a message to the callee while the caller continues to hear ringing. It can provide additional information such as the source ...

How to buy a phone number?

Steps to buying a phone number Open the phone numbers section Please navigate the phone number section by clicking on the ‘Phone’ on the left-side menu. When the page ...

How to transfer my VoIP incoming calls to another personal number?

Add the ‘Transfer Call’ step Inside flow builder, you will get the 'Transfer Call' step under the 'Phone' section. You have to drag this step on the board. Configur ...

How to setup softphone?

To receive calls on a HubIQ number using a softphone, you would need to configure your softphone to register with your HubIQ account. This typically involves entering your SIP cred ...

How to send incoming calls to Flow?

Please follow below steps to setup incoming calls into Flow: Go to Phone → Numbers Click on the Phone number which you want to send to the Flow Under Edit Pho ...

How to record Inbound/Outbound calls through the extension

Go to the phone tab. Click on the phone tab then click on the extension tab and then click on the pencil icon for the edit extension tab. When you click on the edit extens ...

How can I set up Flow recorded messages?

First, you have to click on the Automation Flow tab from the left side, And click on create flow button. A new window appears select incoming phone call and clicks the sel ...

Where can I find out Flow recorded voicemails?

Steps to find out flow recorded voicemails Please, navigate to the ‘Phone’ option on the left menu bar Once the page is loaded, please, click on the ‘Voicemai ...

How to White List your Phone Number?

Phone number reputation: Registering legitimate outbound calling In an effort to protect end users against unwanted calls, carriers and consumer application providers have been in ...

How to port-in number?

First, you have to click on the phone tab from the left side, Click on the number from your top address bar and then click on the port of your phone number. Read carefully ...

How to add upload recordings?

First, you have to click on the phone tab from the left side, Click on the upload tab from your top address bar and then click on add audio file. You have two options here ...

How to create an IVR and route each calls?

Steps to create IVR and route phone calls Add the ‘IVR - Multiple Choice’ Inside the flow builder, please drag the ‘IVR - Multiple Choice’ step. This step ...

SMS Messages Being Filtered or Not Delivered?

Why this happens? Why SMS messages are not delivered sometimes? Carriers have filters in place to block spam messages and protect their customers from unwanted messages. If your S ...

Where I can see Personal Call logs detail and recordings?

First, you have to click on the Phone tab from the left side, And click on the Call log tab. You can see all your personal call recordings for your number here.

How to Create Conference Rooms?

Open Phone: After selecting the phone, on the top menu click conference room. Finally create a conference room. Fill in the Details: After creating the conference room, fill i ...

How to add Caller ID to a Phone number?

Go to Phone Click on the phone in the phone settings you can go to the Numbers Select Phone Number You can select the number from the different phone numbers Enter the Call ...

How to enable Twilio?

Select Settings. Go to settings and inside settings select Integration. Select Phone in the integration Enable Twilio After selecting phone you can enable Twilio now. Enter ...

Guidelines for Submitting SMS Campaigns for Secondary Vetting

General guidelines on how to work with Aegis for secondary vetting of your campaign: Contact Aegis: If your SMS campaign has been rejected during primary vetting, you can contac ...