How to create a canned response (Email Templates) in the Chat Section?

Steps to create a canned response

Open the chat dashboard

Please, navigate to the ‘Chat’ menu on the left-hand side menu bar.

Open the canned response menu

On the top menu bar, the is a ‘Setting’ menu. Please, click on the dropdown and select ‘Canned Responses’

Build the canned message

Please, click on the ‘Add Canned Response’ button

Add the shortcode like canned1, and add the content

How to use the canned message

While sending messages, please type ‘/’ to view all the canned messages. You can simple type /canned1 to enter that content.