- First, you have to click on the Contact/Database tab. ‘Hello 123” my team user I will add this user as a collaborator in my inbox.
- Then click on the Chat tab from the left side, Click on the Inbox tab from your top address bar and then click on the specific email inbox setting icon.
- New window will open, Click on the agent dropdown bar and select your team user as a collaborator where you can add or remove your team members.
💡Note: If you want any of your team users to be added as a collaborator from your inbox, then you need at least one-time login into your team user account from your main account otherwise you never see this user in the collaborator list.